Privacy Policy

Who We Are

Digital Climbs ("we", "us", "our") is an SEO and link building agency based in Kulgam, Jammu and Kashmir, India. We operate the website digitalclimbs.com and act as the data controller for personal data collected through it.

This policy applies to website visitors, people who contact us, newsletter subscribers, prospects and clients. By using our website or services you confirm that you have read this policy.

What Data We Collect

The data we collect depends on how you interact with us:

• Contact details such as your name, email address, phone number, company name and job title.
• Business information such as your website URL, target keywords, campaign goals and project briefs.
• Billing details such as your billing name, address, tax number and payment confirmation. We do not store full card numbers.
• Technical data such as your IP address, browser type, device type, pages viewed and referring website, collected through cookies and similar tools.
• Communication history such as emails, form submissions, call notes and your marketing preferences.

We do not knowingly collect sensitive personal data, and our services are not directed at children under 16.

How We Collect Data

• Directly from you, when you fill in our contact form, subscribe to our newsletter, request a quote, email us or book a call.
• Automatically, through cookies, server logs and analytics tools when you browse the site. See our Cookie Policy for details.
• From third parties, such as payment processors, publishing partners and public business directories.

How We Use Your Data

We use personal data only for specific, lawful purposes:

• To respond to your enquiries and prepare quotes and proposals.
• To deliver SEO, link building, guest posting, digital PR and web development services.
• To manage projects, invoices, payments and client communication.
• To send newsletters and marketing emails, only where you have opted in. You can unsubscribe at any time.
• To understand how the website is used and to improve its content, speed and security.
• To meet our legal, tax and accounting obligations and to protect our rights.

Legal Basis For Processing

Where data protection laws such as the GDPR, the UK GDPR or India's Digital Personal Data Protection Act, 2023 apply, we rely on one or more of these bases:

• Your consent, for example when you subscribe to our newsletter or accept optional cookies.
• Performance of a contract, or steps taken at your request before entering into one.
• Our legitimate interests, such as running and securing our business and improving our services, where these are not overridden by your rights.
• Compliance with a legal obligation.

Sharing Your Information

We do not sell or rent your personal data. We share it only when needed to run our business:

• Publishing and outreach partners, limited to the details needed to place content or links for a campaign.
• Service providers such as web hosting, email, analytics, CRM, project management and accounting tools.
• Payment processors and banks that handle your payments.
• Professional advisers, courts or authorities when the law requires it.

Every provider we use is expected to protect your data and to use it only for the services they perform for us.

International Transfers

We are based in India and some of our providers operate in other countries. When your data is transferred across borders, we take reasonable steps to make sure it stays protected, for example by using providers that apply recognised security standards and contractual safeguards.

Data Storage And Security

We use reasonable technical and organisational measures to protect personal data, including access controls, encrypted connections (HTTPS) and limited internal access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If a breach affects your data, we will notify you and the relevant authorities where the law requires.

Data Retention

We keep personal data only for as long as we need it for the purposes above. Client and billing records are kept for the period required by tax and accounting laws. Enquiry data is kept while a business relationship is possible. When data is no longer needed, we delete or anonymise it.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct data that is inaccurate or incomplete.
• Ask us to delete your data.
• Withdraw your consent at any time, without affecting earlier processing.
• Object to or restrict certain processing, including direct marketing.
• Receive your data in a portable format.
• Nominate another person to exercise your rights, where Indian law allows this.
• Complain to your local data protection authority.

To exercise any of these rights, email hello@digitalclimbs.com. We may need to verify your identity before we act on a request.

Links To Other Websites

Our website and content may link to third party websites. We do not control them and are not responsible for their privacy practices. We recommend reading the privacy policy of every site you visit.

Changes To This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make a significant change, we will take reasonable steps to let you know. Continued use of our website after an update means you accept the revised policy.

Contact Us

If you have any question about this policy or how we handle your data, contact us at hello@digitalclimbs.com or write to Digital Climbs, Kulgam, Jammu and Kashmir 192232, India.